Effective Date: October 2025
Brand: FloViera
Parent Company: Utsaho Solutions Ltd.
Website: www.floviera.com
Overview
FloViera ensures safe, reliable, and timely delivery of all perfume orders across Bangladesh and selected international locations. Every shipment is handled with utmost care to preserve the quality and presentation of your perfume bottles.
Delivery Coverage
a) Bangladesh
We deliver nationwide to all major cities and districts through trusted courier partners.
b) International Shipping
Selected international shipping options may be available soon. Charges and delivery times vary by destination.
Delivery Timeframe
Dhaka Metro: 2–3 business days
Other Districts: 3–5 business days
Remote/Island Areas: Up to 7 business days
Delays may occur due to natural calamities, courier restrictions, or national holidays. Customers will be notified if a delay is expected.
Delivery Charges
Online Payment Orders (Prepaid): Free Delivery across Bangladesh.
Cash on Delivery (COD): A delivery charge of ৳150 applies (due to fragile glass bottle handling).
If an order includes multiple items, shipping costs (if applicable) will be calculated at checkout.
- Order Processing
- Once your order is placed, you will receive an Order Confirmation Email/SMS.
- Orders are usually processed within 24 hours.
- You will receive a Tracking ID once your package has been shipped.
- Packaging & Safety
Each perfume bottle is shipped in a shock-resistant, foam-protected box.
All products are sealed to maintain authenticity and hygiene.
Outer packaging is labeled discreetly — no mention of perfume names for privacy.
Tracking Your Order
You can track your order via:
Courier tracking link (sent via SMS/email)
WhatsApp: +880-1303-445783
Email: support@floviera.com
Please allow 12–24 hours for tracking updates to reflect after dispatch.
Delivery Attempts
The courier will attempt delivery twice.
If the customer is unreachable or address is incorrect, the order will be returned to us.
Re-delivery can be arranged with an additional delivery charge.
Damaged or Missing Items
If your package arrives damaged or with missing items:
- Take photos/videos immediately (unboxing proof preferred).
- Contact support within 24 hours of delivery.
- Once verified, we will send a replacement or issue a full refund (including delivery charge).
- Delivery Partners
FloViera works with reputed logistics companies such as:
Pathao Courier
Steadfast Express
Sundarban Courier
DHL/Aramex (for international orders)
All partners are selected for reliability, tracking support, and secure handling of fragile items.
Address Change Requests
If you wish to change your shipping address:
Submit the change within 6 hours of placing the order.
Once dispatched, address changes are not possible.
Delivery Delays
While we aim for on-time delivery, unforeseen factors (weather, transport issues, or strikes) may cause delays. FloViera will communicate proactively through SMS/email in such cases.
International Customs & Duties
For international shipments, customs duties, import taxes, or local VAT are the responsibility of the customer. FloViera will not be liable for delays caused by customs clearance.
Contact Us
For all shipping or delivery inquiries, contact:
FloViera (by Utsaho Solutions Ltd.)
Email: support@floviera.com
Phone: +880-1303-445783
Address: Rangpur, Bangladesh
Last Updated: October 2025
© FloViera — Luxury with a Purpose