Effective Date: October 2025
Brand: FloViera
Parent Company: Utsaho Solutions Ltd.
Website: www.floviera.com
Introduction
At FloViera, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase. By using our website, you consent to the data practices described here.
Information We Collect
We collect information to improve your shopping experience and to fulfill our service commitments.
a) Personal Information
When you place an order, subscribe to our newsletter, or contact us, we may collect:
Full Name
Phone Number
Email Address
Shipping/ Billing Address
Payment Details (processed securely through third-party gateways)
b) Non‑Personal Information
We may automatically collect:
Browser type and version
Device information (mobile/desktop)
IP address and geolocation
Website usage statistics (pages visited, time spent)
How We Use Your Information
Your data helps us deliver a personalized, safe, and efficient experience.
We use collected data to:
- Process and deliver your orders.
- Send updates, promotions, and personalized offers (only with your consent).
- Improve our website’s performance and content.
- Manage returns, refunds, and customer support.
- Ensure fraud prevention and secure transactions.
- Fulfill our CSR/ CHR commitments (Buy 1 → Gift 1 → Plant 1).
- Cookies and Tracking Technologies
FloViera uses cookies to:
Remember your preferences and cart contents.
Analyze traffic and visitor behavior.
Serve personalized content and ads.
You can manage or disable cookies via your browser settings, but some parts of the site may not function properly without them.
Data Protection and Security
We adopt appropriate data collection, storage, and processing practices with strict security measures:
SSL encryption for online transactions.
Restricted access to personal data.
Secure third‑party gateways for payments (SSLCommerz, Aamarpay, bkash or international equivalents).
Although we strive to protect your information, no data transmission over the internet can be guaranteed 100% secure.
Sharing Your Information
We do not sell, trade, or rent users’ personal identification information. We may share minimal data only with trusted partners to:
Process orders and deliveries (e.g., courier partners).
Execute secure payments (via certified payment gateways).
Send marketing communications (only if you opted‑in).
All partners are bound by confidentiality and security obligations.
Third‑Party Services
Our website may include links to third‑party sites or services. FloViera is not responsible for their privacy practices. Please review their respective policies before providing personal information.
Your Rights
You have the right to:
Access, update, or delete your personal information.
Withdraw consent for marketing communications.
Request a copy of your stored data.
To exercise these rights, please contact us via email at support@floviera.com.
Email and SMS Communications
By subscribing, you agree to receive messages from FloViera. You can unsubscribe at any time using the link provided in each message or by contacting our team.
Retention Period
We retain your information only as long as necessary to:
Fulfill order and legal obligations.
Maintain your account and transaction records. After this period, data is securely deleted or anonymized.
Children’s Privacy
Our website is not directed toward children under 13 years of age. We do not knowingly collect information from minors. If such data is inadvertently collected, it will be promptly deleted upon notice.
Policy Updates
FloViera may update this Privacy Policy at any time. Changes will be reflected on this page with a revised date. We encourage you to review this policy periodically.
Contact Information
For questions, feedback, or data requests, please contact:
FloViera (by Utsaho Solutions Ltd.)
Email: support@floviera.com
Phone: +880‑1303‑445783
Address: Bahar Kasna, Ward#09, RpCC, Rangpur, Bangladesh
Last Updated: October 2025
© FloViera — Luxury with a Purpose.